IT Support · Frome · Education
IT support for Frome schools, run around the school year
From town primaries to secondaries across East Somerset, we shape IT, phones and security around the school day, the holidays and a budget that has to add up — with remote support built to suit a town at the far end of the county.
Frome's primaries and its secondaries serve a growing market town and the villages spread across East Somerset towards the Wiltshire border. They share a problem most IT firms miss: the pressure arrives in waves around admissions, results day and the start of term, and every pound is public money that has to be accounted for. We build for that rhythm rather than a generic office template.
Remote-first support that suits the distance
Frome is around an hour and a half from our Skypark base, at the far end of Somerset, so the bulk of what a school needs we handle remotely the moment it's raised, rather than waiting on a van. Proactive monitoring catches faults early, secure remote access fixes most things straight away, and planned visits are kept for installs, cabling and audits. We already look after United Schools Federation, Alumnis Multi Academy Trust and Lipson Co-operative Academy, joining sites onto one phone system and one support model while each school keeps its own number and identity.
Disruptive work in the holidays, security you can prove
Migrations, cabling and upgrades are planned for half-terms and the holidays, not the middle of a Tuesday. Day to day we set up Microsoft 365 with the access controls, backup and Cyber Essentials a school needs to protect pupil and safeguarding data — and to evidence it when the trust board or an auditor asks.
Local to Frome
Frome is about 90 minutes from our Exeter base, close enough for us to be there in person when it matters and set up to handle most things securely online.
What we handle
What Frome education businesses come to us for
Term-time pressure, holiday windows
You can't have systems down during the school day. We schedule migrations, upgrades and cabling work for half-terms and holidays, and keep support responsive when staff and pupils are all back in.
Safeguarding and pupil data
Pupil records, safeguarding logs and parent contact details are sensitive. We set up Microsoft 365 with the access controls, backup and security to protect them — and help you evidence that you've done so.
Multi-site trusts pulling together
MATs need central oversight without flattening each school. We join sites onto one phone system and one support model, so a trust IT lead can manage everything from one place while each school keeps its own number and identity.
Tight, accountable budgets
Every pound is public money. We size IT and phones to what a school actually needs, put it on a predictable plan, and tell you straight where you can spend less — not more.
Reaching parents reliably
When you need to get hold of parents — closures, absences, events — the phones have to work and the queues have to be sensible. A cloud phone system gives you the routing and resilience to handle the busy days.
Cyber-attacks aimed at schools
Schools are a regular ransomware target, and a hit can take out teaching for days. Cyber Essentials and tested backups close off the common routes in and get you back up fast if the worst happens.
What's included
IT Support in Frome, done properly
Proactive monitoring
We watch your systems and fix small issues before they become outages.
Helpdesk that picks up
Real engineers on the end of the phone, not a ticket into the void.
Microsoft 365 done right
Email, Teams and SharePoint set up and supported properly.
Hardware and servers
Specified, supplied and supported — one team for the whole stack.
Backup and recovery
Your data backed up and recoverable, checked regularly.
Security built in
Patching, updates and Cyber Essentials so the basics are covered.
Proof
Real South West organisations we already look after
Explore more
More sectors
Other sectors we support in Frome
FAQs
Education IT support in Frome — your questions
Can you support a Frome school from Exeter?
We can. Frome is at the far end of Somerset, the better part of an hour and a half from our Skypark base, and most of what a school needs we handle remotely the moment it's raised — proactive monitoring, secure remote access and cloud-managed systems mean distance rarely shows. Where something needs hands on it we plan the visit, and the disruptive work is scheduled for the holidays anyway.
Do you support trusts running schools across East Somerset?
Yes — that's a core part of what we do. We join a trust's schools onto a shared phone system and support model so a central team can manage IT across a wide patch, while each school keeps its own number and setup. United Schools Federation and Alumnis Multi Academy Trust are among the trusts we support.
Do you support multi-academy trusts as well as single schools?
Yes — we look after both. For trusts, we join your schools onto a shared phone system and support model so a central team can manage IT across every site, while each school keeps its own number and local setup. United Schools Federation and Alumnis Multi Academy Trust are among the trusts we support.
Can you do the disruptive work in the holidays?
That's how we plan it. Migrations, cabling, server work and upgrades are scheduled for half-terms and holidays wherever possible, so teaching isn't interrupted. Day-to-day support stays responsive through term time.
Will this help with safeguarding and data protection?
It supports it. We set up your Microsoft 365 and systems with proper access controls, backup and security so pupil and safeguarding data is protected, and Cyber Essentials gives you a recognised standard to evidence. We'll help you get there step by step.
Is it affordable on a school budget?
We size everything to what a school actually needs and put it on a predictable plan, so there are no surprise bills. We'll also tell you straight where you can spend less rather than pushing extras you don't need.
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Education IT support in Frome?
Talk to the team that knows Frome and your sector. Call 01392 662600 or drop us a line — plainly, with no obligation.