Flagship · IT Support
Proactive tech support — we spot problems before they happen
We monitor and maintain your IT around the clock, catching most issues before they turn into downtime — so your team keeps working instead of waiting on a fix.
Most IT support waits for something to break, then charges you to fix it. By then your team's lost half a day and a customer's had a bad experience. We work the other way round — we watch your systems, spot the warning signs, and deal with them before they turn into an outage.
What the monitoring actually catches
Left unwatched, small things become big ones: a security patch that never gets applied, a disk quietly filling up, a backup that stopped running weeks ago. Our monitoring flags these while they're still small, so a lost afternoon never becomes a lost week.
One fixed monthly cost
It's fully managed and bundled into one fixed charge per user per month, so there are no surprise bills when something needs doing. Premium support is included, so when you do need us, you're straight through to our own engineers — not the back of a queue.
What's included
What you get with Proactive Tech Support
24/7 monitoring
Catch problems before they cause downtime.
Security & compliance
Including hard-drive encryption, GDPR advice and data loss prevention.
Premium support
Fast response times — we're here when you need us.
Office 365 Basic
Included as part of the managed package.
Fixed monthly cost
A simple per-user charge bundles it all together.
Fewer things break
We deal with the small issues before they turn into the ones that stop you working.
FAQs
Common questions
What's included in proactive support?
Our fully managed package includes 24/7 monitoring, security and compliance (hard-drive encryption, GDPR advice and data loss prevention), premium support with fast response times, and Office 365 Basic — bundled into a simple per-user monthly charge from £39.
How is this different from reactive IT support?
Reactive support waits for something to break, then bills you to fix it — leaving security risks undetected and downtime piling up. Proactive support constantly monitors and maintains your systems so problems are caught before they cause disruption.
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Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.