Support & Help
Quick Start Videos
Just had a new Cobalt phone installed? These short guides walk you through setup and everyday use. Find your handset model or app below and follow along — you'll be up and running in minutes.
Desk phone handsets
Short setup walkthroughs for the Cobalt desk phones. Find your model on the base or back of the handset, then follow the matching guide.
X4 Handset Quick Start Guide
How to set up and start using the Cobalt X4 desk phone — the essentials to get you making and taking calls.
X6 Handset Quick Start Guide
How to set up and start using the Cobalt X6 desk phone — the essentials to get you making and taking calls.
X7 Handset Quick Start Guide
How to set up and start using the Cobalt X7 desk phone — the essentials to get you making and taking calls.
C-53W Handset Quick Start Guide
How to set up and start using the Cobalt C-53W cordless desk phone — the essentials to get you making and taking calls.
C-54W Handset Quick Start Guide
How to set up and start using the Cobalt C-54W cordless desk phone — the essentials to get you making and taking calls.
C-57W Handset Quick Start Guide
How to set up and start using the Cobalt C-57W cordless desk phone — the essentials to get you making and taking calls.
Softphone apps
Using Cobalt on your computer or mobile instead of a desk phone? These guides cover the 3CX and Communicator apps.
3CX App Quick Start Guide
Getting started with the 3CX app so you can make and take your Cobalt calls from your computer or mobile.
Communicator App Quick Start Guide
Getting started with the Communicator app so you can make and take your Cobalt calls from your desktop.
Can’t find your model, or still stuck?
Give the helpdesk a call and we’ll talk you through it — real engineers who know your setup, not a distant call centre.
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Whether it's a fault, a question or adding a new user, you get a straight answer from people who know your business. That's the whole point of using Cobalt.