Sectors
IT & comms for healthcare practices
Patient data has to be protected, and the appointment line has to work. We build secure IT and reliable phone systems for dental practices, vets and care providers across the South West.
In healthcare, two things can't slip: patient data has to be protected, and patients have to be able to reach you. A breach is a serious matter, and a phone line that's always engaged loses appointments. We build IT and comms around both.
Patient data, properly protected
Patient and clinical records are some of the most sensitive data there is, and the duty to protect them is strict. We set up Microsoft 365, secure access and Cyber Essentials so that data is protected and you can evidence your compliance.
From dental to veterinary to care
Different practices, same core needs — secure records, a reliable appointment line, support that doesn't get in the way of patient care. Cobalt supports healthcare providers including Vetlink and the Dame Hannah Rogers Trust.
The brief
What healthcare actually needs from IT & comms
Protecting patient and clinical data
Health records are highly sensitive and tightly regulated. We secure your Microsoft 365 access, protect the data and back it up, so patient information stays protected and your compliance is evidenced.
An appointment line that always answers
A constantly engaged line means lost appointments and frustrated patients. A cloud phone system with sensible routing and queueing means callers reach reception or the right department, not a dead end.
Practice management software
Your practice runs on its management and booking software. We keep the IT and connectivity underneath it fast and reliable, so the system clinicians and reception depend on stays up.
Cyber-attacks on healthcare
Healthcare is a prime ransomware target, and a hit can lock you out of patient records. Cyber Essentials, monitoring and tested backups close off the common routes in and get you back up quickly.
Reminders and recalls
Missed appointments cost time and money. We help your phone and IT setup support reminders and recalls, so patients turn up and chairs and rooms aren't left empty.
What we'd put in place
The services that fit healthcare
Proof
Businesses like yours that we already look after
Real South West organisations we support. Read the full story on each case study.
In your area
Healthcare IT support, town by town
FAQs
Common questions
How do you protect patient and clinical data?
We secure Microsoft 365 access so only the right people reach records, protect and back up your data, and put Cyber Essentials in place. Sensitive patient data stays protected, and you can evidence your compliance when asked.
Can you stop our appointment line being permanently engaged?
Yes — a cloud phone system with sensible call routing, queueing and resilience means callers reach reception or the right department rather than a constant engaged tone, so you stop losing appointments to a busy line.
Will it work with our practice management software?
We keep the IT, network and connectivity underneath your practice software fast and reliable, whichever system you run — dental, veterinary or care management. We support the setup the software depends on.
#WEARECOBALT
Ready when you are.
Tell us what's slowing your business down. We'll tell you exactly how we'd fix it — plainly, with no obligation.