IT Support · Wells · Hospitality
IT, Wi-Fi & phones for Wells hospitality
Guest Wi-Fi that works, a booking line that always answers, and card payments that stay up at the worst possible moment. Built for Wells's hotels, pubs and restaurants — and supported remotely, so a fault doesn't wait on a van.
Wells's hospitality serves a steady stream of visitors drawn by the cathedral, the medieval streets and the Mendips beyond — from city-centre hotels and inns to the pubs and restaurants that keep a tourism city fed. In all of them the technology is part of the guest experience, even when guests never see it: a booking line that's always engaged loses covers, Wi-Fi that drops gets a bad review, and a card machine down at a full service is a nightmare. We build comms and connectivity that hold up.
Bookings and guest Wi-Fi
A cloud phone system means booking calls reach the right place and don't get lost at busy times. Solid guest Wi-Fi keeps guests happy and your reviews up, set up separately from the systems that run the business so the two never interfere. We design and configure both, and manage them remotely so changes happen fast.
Stays trading when the line drops
Phones, tills and card payments all run over your connection — so when it drops, trading stops. 4G failover keeps you running through an outage, so a busy Wells service isn't ruined by a dead line. Proactive monitoring flags problems before they bite, and planned visits cover any cabling or install work.
Local to Wells
Wells is about 80 minutes from our Exeter base, close enough for us to be there in person when it matters and set up to handle most things securely online.
What we handle
What Wells hospitality businesses come to us for
A booking line that always answers
A permanently engaged line loses bookings and covers. A cloud phone system with sensible routing and queueing means booking calls reach the right place, even at the busiest times.
Guest Wi-Fi that actually works
Patchy or slow guest Wi-Fi earns bad reviews. We design and install Wi-Fi that gives proper coverage across rooms, bar and restaurant, separate from the systems that run the business.
Card payments that stay up
A card machine going down during a full service is a disaster. We build in resilient connectivity and 4G failover, so payments and tills keep working even if the main line drops.
Seasonal peaks
Hospitality lives and dies by the busy season and big nights. We make sure your phones, Wi-Fi and connection are sized to cope with the peaks, not just a quiet Tuesday.
Multi-site groups
Pub and restaurant groups need joined-up phones and support across sites. We put every site on one platform with its own line, managed centrally.
What's included
IT Support in Wells, done properly
Proactive monitoring
We watch your systems and fix small issues before they become outages.
Helpdesk that picks up
Real engineers on the end of the phone, not a ticket into the void.
Microsoft 365 done right
Email, Teams and SharePoint set up and supported properly.
Hardware and servers
Specified, supplied and supported — one team for the whole stack.
Backup and recovery
Your data backed up and recoverable, checked regularly.
Security built in
Patching, updates and Cyber Essentials so the basics are covered.
Proof
Real South West organisations we already look after
Explore more
More sectors
Other sectors we support in Wells
FAQs
Hospitality IT support in Wells — your questions
Can you stop our Wells booking line being constantly engaged?
Yes — a cloud phone system with sensible routing and queueing means booking calls reach the right place even at the busiest times, so you stop losing covers to a permanently engaged line. We set it up and adjust it remotely, so it keeps pace with how busy you get.
What happens to card payments if the internet goes down?
We build in 4G failover, so if your main line drops, a backup connection kicks in automatically over the mobile network and your tills and card payments keep working through the outage. We monitor it remotely, so we often spot a problem before you do.
Can you stop our booking line being constantly engaged?
Yes — a cloud phone system with sensible routing and queueing means booking calls reach the right place even at the busiest times, so you stop losing covers to a permanently engaged line.
Can you sort guest Wi-Fi across the building?
We design and install Wi-Fi that gives proper coverage across rooms, bar and restaurant, kept separate from the systems that run the business — so guests get a good connection without any risk to your tills and bookings.
What happens to card payments if the internet goes down?
We build in 4G failover, so if your main line drops, a backup connection kicks in automatically over the mobile network and your tills and card payments keep working through the outage.
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Hospitality IT support in Wells?
Talk to the team that knows Wells and your sector. Call 01392 662600 or drop us a line — plainly, with no obligation.