IT Support · St Austell · Professional Services
Secure IT and comms for St Austell's professional firms
St Austell's solicitors, accountants and advisers run on confidentiality and reputation. We protect both, and give you the means to prove it when a client or regulator asks — backed by remote support that doesn't leave the clay country waiting.
As Cornwall's largest town, St Austell carries a working professional base — the solicitors, accountants and advisers that local people and businesses bring their affairs to. Their standing rests on handling sensitive information properly: a leaked file or a dropped client call isn't a glitch here, it's a dent in the trust the firm is built on. We build IT and phones that keep client data locked down and your people reachable.
Confidentiality you can evidence
Conflict checks, client confidentiality, SRA and ICAEW duties, GDPR — none of it is optional in a law or accountancy practice. We set up Microsoft 365 with proper access controls and put Cyber Essentials in place, so only the right people see the right files and you can show a regulator exactly how. Call recording is built into the phone system and stored securely, so advice given over the phone is never in dispute.
Remote-first, so distance isn't a drag
We look after Magdalen Chambers in the region, so we understand the way fee-earners actually work — from court, client sites and home as much as the office. Secure remote access lets a St Austell firm work that way without ever putting client data at risk, and proactive remote support means most issues are resolved without anyone waiting on a visit from over the border.
Local to St Austell
St Austell is about 95 minutes from our Exeter base, close enough for us to be there in person when it matters and set up to handle most things securely online.
What we handle
What St Austell professional services businesses come to us for
Client confidentiality above all
Sensitive client files can't leak or be seen by the wrong people. We lock down Microsoft 365 access, secure your data and put backup in place, so confidentiality is protected and you can prove it.
Regulatory and compliance duties
SRA, ICAEW, GDPR — professional firms answer to regulators on how they handle data. Cyber Essentials and proper security give you a recognised standard to point to when you're asked.
Never missing a client call
A missed call can be a missed instruction or a lost client. A cloud phone system with sensible routing and call recording means calls reach the right person and nothing is lost or disputed.
Call recording for accountability
When advice is given by phone, a recording settles any later question over what was said. Call recording is built into the phone system, stored securely and easy to retrieve.
Working securely from anywhere
Partners and staff work from court, client sites and home. We make remote access secure so people can work anywhere without putting client data at risk.
Downtime costs billable hours
When systems are down, fee-earners can't earn. Proactive support and tested backups keep things running and get you back fast if something fails.
What's included
IT Support in St Austell, done properly
Proactive monitoring
We watch your systems and fix small issues before they become outages.
Helpdesk that picks up
Real engineers on the end of the phone, not a ticket into the void.
Microsoft 365 done right
Email, Teams and SharePoint set up and supported properly.
Hardware and servers
Specified, supplied and supported — one team for the whole stack.
Backup and recovery
Your data backed up and recoverable, checked regularly.
Security built in
Patching, updates and Cyber Essentials so the basics are covered.
Proof
Real South West organisations we already look after
Explore more
More sectors
Other sectors we support in St Austell
FAQs
Professional Services IT support in St Austell — your questions
Do you work with professional firms in St Austell?
We support solicitors, accountants and advisers across the South West, including the standards firms like Magdalen Chambers work to. St Austell and the clay country are well covered by our remote support, with planned on-site visits when something needs hands on it.
Can you record calls for compliance and keep them secure?
Yes — call recording is built into the cloud phone system, stored securely and easy to retrieve. When advice is given over the phone, a recording settles any later question over what was said, which matters when you answer to a regulator.
How do you protect client confidentiality?
We lock down access in Microsoft 365 so only the right people see the right files, secure your data and set up tested backups, and put Cyber Essentials in place. The result is confidentiality that's protected and that you can evidence to a client or regulator.
Can you help us meet our regulator's requirements?
We help you meet the IT and security side. Cyber Essentials gives you a recognised standard for data handling, and we set up your systems so you can show an SRA, ICAEW or GDPR query exactly how client data is protected.
Do you record calls for compliance?
Yes — call recording is built into the phone system, stored securely and easy to retrieve. When advice is given over the phone, a recording settles any later question over what was said.
Do you already work with firms like ours?
We do — Magdalen Chambers is among the professional services firms we support across the South West, so we know the standards the sector works to.
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Professional Services IT support in St Austell?
Talk to the team that knows St Austell and your sector. Call 01392 662600 or drop us a line — plainly, with no obligation.