We support everything we sell, and this comes as standard
Good business phone system and IT support is vital.
Disruption to business is serious stuff, even if your business isn’t conducted over the phone or online.
Our engineers have years of experience in the field, and our in-house support team know exactly what they are doing – trust us, after 17 years we know what to do when your warehouse floods, someone cuts through your broadband connection or a new user doesn’t know how to use a phone.
In a perfect world, everything would work 100% of the time, but technology isn’t always perfect. We, however, do have the perfect team to get you back up and running.
Support is what we do, and we’ve been doing it for a very long time.
Maintaining your most important assets
We offer our customers Monthly IT and Telephone System Maintenance Contracts which not only provide excellent service but also keep their systems running at optimum levels. You do not have to be an existing customer to take out a contract either.
We can tailor the contract to your needs and demands. Support starts from a simple telephone service right up to all-inclusive maintenance. The set contract is the result of years of experience in keeping our many customers’ systems running smoothly.
Standard issues such as computers dropping off the network or voicemail not going to the correct mailbox can usually be resolved in a matter of minutes remotely, but where a call-out is required, our maintenance contract offers a 15% discount on our call-out fee and on-site hourly charge.
Unlike most technical support services, we will also guarantee a response time as part of the contract. On-site maintenance will be received within eight working hours of the time of the enquiry during normal working hours of 9.00 am to 5.00 pm, Monday to Friday, exclusive of public holidays.
